Privacy Policy

At Heritage Air Express Ltd, we believe that every customer who books or looks for Tour products & services at our Site has total rights to know about our Privacy Policy. On our part, we remain committed to ensure that the privacy of our customers stays respected and not intruded into.

This Privacy Policy educates the user as to what personal information we collect from them and how the same is used by us.

Collection Of Personal Information

On your registration with us, we collect personal information such as your name, email address, mailing address, telephone number, travel preferences, passport number, user name and password.

If you visit our site by "clicking-through" from a site operated by one of our partners, and you have registered with that partner, then certain information about you that you have provided to that partner may be transmitted to us. In such a case, you should review the privacy policy of the Web site from which you reached our site in order to determine what information was collected and how our partner could use that information. We may or may not retain that information; if we do, then we will only use it in accordance with our privacy policy, regardless of the policy of the partner site from which you came to us.

All or some of your personal information is stored in a cookie file on your hard drive, so that our system will recognize you each time you visit our site.

For unregistered users we encourage them to register with us in order to book tours on our website and make use of our customization features. In case, you do not register with us, then the information we collect from you is limited.

How We Use Your Personal Information?

Your personal information is used by us to contact you about our new products and services OR to send you notifications about special offers OR to tell you about opportunities available from our partners and above all, to enhance the viability of our website to meet your preferences. In addition to periodic updates, we may email you additional materials, subject to your specific request. These might include opt-in newsletters and other materials that you request.

Disclosure Of Your Personal Information

Heritage Air Express Ltd does not sell or rent your personal information to any third party except in certain circumstances as outlined below. However, your personal information will be disclosed in the following circumstances:

  1. We will provide personal information of all our users to other parties including advertisers for marketing and promotional purposes. In such a case, we will aggregate not only your personal information, but also of all other users too, though the same will not be in a form that will allow any third party to identify your personally.
  2. We may share some of your personally identifiable information with our subsidiaries and sister companies around the world that are committed to providing you with a comprehensive array of travel packages and services for your travel needs. By sharing such information, we get to better understand the ways in which our various product and service offerings can assist travellers. Though, we do not place restrictions on the use of personal information by our subsidiaries, or affiliates, you can be assured that your personal information will be treated protectively. In addition, our subsidiaries or affiliates will comply with applicable laws governing the transmission of promotional communications.
  3. We may share your personal information with third-parties specifically engaged by us to provide services such as Domestic & International tours, In such a case, such parties will be requested to use any such personally-identifiable data solely for the purpose of providing the specified services to you.
  4. We may provide your personal information to government clients like RBI, Banks etc as per the laws of the country. The same is done in line with our commitment to co-operate with legal authorities and other law enforcement authorities, or in response to a subpoena or other legal process.
  5. We may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of any bankruptcy.

Protection Of Your Personal Information

Heritage Air Express Ltd has a well-synchronised security system in place to ensure the protection of your personal information stored in our computer systems. Access to your personal information is restricted only to those Tranzy employees who are required to deal with such information. Sophisticated processes (such as password hashing, login auditing, and idle session termination) are employed by us to prevent unauthorized access to your personal information.

Retention Of Your Personal Information

Heritage Air Express Ltd will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for the trip you booked, but had to cancel. We may also need to retain certain information to prevent fraudulent activity and protect ourselves against liability. In addition, we may need to retain information to permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.

Heritage Air Express Ltd stores all of your personal information in secured locations, and on servers controlled by us located either at our offices, or at the offices of our service providers.


If you are a minor as defined under the laws of your jurisdiction, then you are not eligible to register for, use or Purchase any of our Products or Services available on our Site. If we discover that you are a minor, we will not collect your Personal Information under any circumstances.

Third Party Advertisers

Heritage Air Express Ltd does not share your Personal Information with any third party advertiser unless you specifically give us permission to do so. These advertisers, if they advertise on this Site, may use cookies and pixel tags to track your visits to their ads on this Site and other types of things in which you appear interested. In addition, these advertisers may also use combined information about your visits to our Site and other sites to provide advertisements about related goods and services that may be of interest to you.

On your part, you must understand that when you click on one of these advertisers' links, you are leaving our Site and entering another Site. In such a case, we disclaim any kind of responsibility for such third party's sites. As such, you are requested to carefully review the privacy statements of such third party sites you visit since you will be bound by the privacy policies of such sites.

Opting Out

When you Register with us, you are given the option to receive via e-mail or direct messaging, information about our products or services, updates to our Site, details of customized advertisements and promotions that are targeted to your specific interest, such as flight specials, contests, sweepstakes and other travel promotion activities provided by us OR sponsored by our travel service providers and advertisers. Such information is either sent by us OR via third party providers.

Wherein, you do not wish to receive any of the above, you can opt-out from receiving the same by intimating us through E mail.

Links To Third Party Sites

For your convenience, we provide links to other sites. When you click on one of these links, you are deemed to have left our Site and entered the clicked site. Under no circumstances, are we responsible for such third party sites. As such, you are requested to carefully review the privacy statements of all third party sites you visit since you will be bound by the Privacy Policy of such third party sites.

Changes To Privacy Policy

Heritage Air Express Ltd reserves the right at its sole discretion to effect changes in policies as and when we deem it fit to do so. Wherein, we make material changes that will affect personal information we have already collected from you, we will make reasonable efforts to notify you of the changes and give you the opportunity to amend or cancel your registration.